Can you work with the tools I already have instead of replacing them?

Usually yes, and that is normally the cheaper answer. The goal is one working system, not a specific vendor list — the right tools stay, the redundant ones go, and automation gets wired between what remains.

Ripping out a stack your team already knows is expensive twice: once to build, once to retrain. Replacement is worth it when a tool actively blocks the work or its data cannot be reached. Otherwise the win comes from connecting what you have. A vendor who opens by recommending their preferred platform for everything is solving their problem — one stack to support — not yours.

The real question about any existing tool is not whether it is good but whether its data can be reached and written back. A tool with a solid API can stay even if nobody loves it; a tool with no API and no export is a hostage situation regardless of how well it works today. That audit — which of your tools can be connected, which can only be worked around, which are quietly holding data you cannot get out — is the first concrete thing to establish, and it changes the plan more than any feature comparison.

Keeping a stack does mean deciding, for every field two systems share, which one owns it. Most 'integration problems' are actually ownership problems: two tools both allowed to edit the phone number will overwrite each other forever, and the sync gets blamed. The wiring work is one-third connectors and two-thirds writing down the source of truth for each piece of data — unglamorous, and the difference between an integration that holds and one that generates a weekly cleanup chore.

Expect the honest answer to be a mix: most tools stay, one or two go, and the go-list is usually the overlapping pair doing the same job in two departments, because removing one eliminates a licence and a duplicated data-entry step at once. The 24-hour plan says explicitly what to keep, what to cut, and what to wire together, so the decision is on paper before anyone spends money — and if the plan says your stack is fine and only needs connecting, that smaller job is the job.

Last reviewed 28 August 2026