Security & Compliance
How VX-N handles security, availability, integrity, confidentiality, and privacy. PIPEDA-aligned. Built in, not bolted on.
Built in. Not bolted on.
Every VX-N system operates under a single compliance framework — PIPEDA-aligned governance, processing integrity, and consent management, engineered into the flow rather than layered on top.
The standard we hold ourselves to.
01. Security — TLS 1.3 end-to-end. PII masking in logs. Role-based access. No client data leaves the environments we deploy into.
02. Availability — Redundant infrastructure with automatic failover. Systems that answer at three in the morning behave the way they do at ten.
03. Processing integrity — Every workflow is validated end-to-end. What was captured, what was routed, what was actioned — logged, replayable, auditable.
04. Confidentiality — Data isolation by client. Encrypted at rest and in transit. Strict access policies for anyone on our side of the wall.
05. Privacy — PIPEDA aligned — Consent recorded at the point of interaction. Retention policies enforced by code, not by memory. Deletion honored, on request, in full.
What we commit to, in writing.
01. No identifiable client data used to train third-party AI models.
02. Full audit trails on every voice, chat, SMS, and email interaction.
03. Consent captured at the top of every recorded conversation.
04. Role-based access — only authorized people can change what the systems say.
05. Full edit history with one-click rollback on any published knowledge.
06. Retention windows enforced automatically. Deletion is real, not a checkbox.